Our public pages list Front Desk Assistance and 24/7 Online Support, but they do not define the front desk as a continuously staffed 24-hour reception desk. For a late arrival or urgent request, please contact us in…

The Family Suite is situated in a lush garden environment with serene surroundings. If exclusive or private outdoor access is essential for your stay, please ask us to confirm the exact current layout before booking…

The swimming pool is advertised as a property facility rather than a private pool attached to each apartment. The Grand Jewel’s private features include its green sitting area, backyard, and indoor bar, but it does not…

If you lose access to your apartment, please contact our team or front-desk assistance immediately. Do not attempt to force a lock or bypass a security system, as this can cause damage and result in additional charges…

No permanent residence or tenancy rights are created by a stay at Naboya House. Please do not use the property as a long-term legal or permanent mailing address without our written approval. Related articles What is…

Package delivery is not a guaranteed front-desk service and must adhere to our privacy and security controls. Please contact us before sending a package so we can confirm whether it can be accepted and provide the…

Babysitting is not listed as a standard service. If you need childcare, please contact us for general guidance. However, do not assume that a childcare provider is available through the property. Related articles Which…

Only features explicitly tied to the apartment you reserve should be treated as guaranteed. If a particular view or outdoor position is essential, please ask us to confirm it in writing before booking. Related articles…

A booking is not confirmed merely by selecting an apartment. Our Terms state that confirmation requires the deposit or full payment specified for that reservation. Until the required payment condition is met…

Some reservations may be confirmed with a deposit, while others require full payment. The amount required is specified at the time of reservation. Do not assume that a partial payment is sufficient unless the booking…

Normal use of the serviced apartment and advertised utilities, such as power and Wi-Fi, is included in the accommodation experience unless a specific booking term states otherwise. Guests remain responsible for any…

Yes, you can work remotely from Naboya House. Our apartments are well suited for remote work as we provide living space, high-speed Wi-Fi, 24/7 power, and a private serviced environment. If your work requires special…

Commercial photography, filming, or production use is not a standard accommodation entitlement. Please contact us before booking to discuss the nature of the shoot, the number of people involved, the equipment being…

Balcony availability is not consistently listed for every apartment on our current accommodation pages. If having a balcony is important to you, please ask us to confirm the exact apartment layout before booking…

Our apartment accommodations include private bathroom facilities. The Family Suite specifically features an en-suite bathroom for each of its four bedrooms. If the number of bathrooms is important for your group, please…

You should never send us your account password, card PIN, CVV, or one-time banking/password code. We can identify and support a booking using normal reservation and transaction-reference information without asking you…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

Availability is recalculated for the new stay dates. An apartment that is available for one period may already be reserved or otherwise unavailable for another period. Therefore, changing dates can alter the list of…

If you are unable to select your dates on the website, please follow these steps: Check Your Dates Confirm that the check-out date is after the check-in date and that the selected dates are valid. Refresh the Page Try…

A whole-property arrangement is not listed as a standard online product. However, you can contact us with the following details: Dates of your stay Number of guests Purpose of stay We will confirm whether a private…