Loading help center
Help CenterHelp Center
Home
A Apartments Everything in Apartments. Browse all
T The Grand Jewel Residence P Premier One-Bedroom P Premium Studio P Prestige Family Suite
Contact Help Center
Book Now
Please enter a search term
Help Center

39 results for "dates"

01
08.2026
The apartment disappeared after I changed my dates. Why?
Availability is recalculated for the new stay dates. An apartment that is available for one period may already be reserved or otherwise unavailable for another period. Therefore, changing dates can alter the list of…
25
02
08.2026
Why is an apartment not available for my dates?
If an apartment is not available for your selected dates, it may be due to one of the following reasons: The apartment may already be reserved. Your requested stay may conflict with its availability. The guest/apartment…
27
03
08.2026
The website will not let me select my dates. What should I do?
If you are unable to select your dates on the website, please follow these steps: Check Your Dates Confirm that the check-out date is after the check-in date and that the selected dates are valid. Refresh the Page Try…
22
04
08.2026
Why do prices change between dates?
Accommodation rates can change based on availability, season, promotions, and the selected dates. The price displayed for your actual booking dates at checkout reflects the relevant rate for that reservation. Related…
39
05
08.2026
How much can I save on a stay of one month or longer?
Our current special offers advertise savings of up to 20% for stays of one month or longer. Because rates and promotions can change, the final discount must be confirmed for your actual dates and apartment before you…
18
06
08.2026
How can I get help if my question is not answered here?
If your question is not answered in our help center, you can reach out to us for assistance. Contact Information You can contact us via: Phone: +234 815 757 7615 Email: info@naboyahouse.com When contacting us, please…
86
07
08.2026
Where should I check for the most current apartment price and availability?
To find the most current apartment prices and availability, please use the Apartments/availability pages with your actual dates and guest count. Prices, availability, and offers can change frequently, so the live…
27
08
08.2026
Can I make a last-minute booking by phone?
Yes, you can make a last-minute booking by phone. Call +234 815 757 7615 with your travel dates, guest count, and preferred apartment. We will confirm what is available and explain the payment and check-in steps…
26
09
08.2026
How do I cancel my reservation?
How to Cancel Your Reservation To cancel your reservation, please contact us promptly using the booking email or phone details. Be sure to provide your name, reservation dates, and confirmation reference. The effective…
27
10
08.2026
Can the price increase if I add more guests?
The final rate for your booking can depend on several factors, including the apartment type, dates, occupancy, and booking configuration. It is important to enter the correct number of adults and children before…
32
11
08.2026
Can I book by email?
You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…
27
12
08.2026
Can I check availability by phone instead of online?
Yes, you can check availability by phone. Please call +234 815 757 7615 and provide your travel dates, number of guests, and preferred apartment. While online availability is useful for self-service, our team is also…
19
13
08.2026
How far in advance should I book?
There is no single required lead time for booking accommodations; however, popular dates and larger apartments can sell out quickly. Booking earlier increases your chances of securing your preferred apartment…
25
14
08.2026
Will the rate I booked change after confirmation?
Once a booking is confirmed, the agreed reservation price serves as the basis for that booking. If you later request changes—such as modifications to the dates, apartment type, number of guests, or additional…
29
15
08.2026
What information should I provide when contacting support about a booking?
When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…
33
16
08.2026
I entered the wrong email address in my booking. What should I do?
If you entered the wrong email address in your booking, please contact us immediately. Provide your booking name, stay dates, and the correct email address. We need the correct email to ensure that your confirmation and…
32
17
08.2026
My bank transfer is not showing as confirmed. What should I do?
If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…
26
18
08.2026
The price changed at checkout. Which price should I follow?
Follow the final booking summary shown for your selected dates, apartment, guest numbers, currency, and any valid promotion. If the difference in price is unexpected, pause before making the payment and contact us…
31
19
08.2026
Can I book the entire property?
A whole-property arrangement is not listed as a standard online product. However, you can contact us with the following details: Dates of your stay Number of guests Purpose of stay We will confirm whether a private…
25
20
08.2026
How do I complain after my stay?
How to File a Complaint After Your Stay If you would like to file a complaint after your stay, please contact us with the following information: Your booking name Your stay dates A clear explanation of the issue Any…
19
  1. 1
  2. 2
Next ›
Browse by Category
Accommodations Find details about our various accommodation options →
Amenities Learn about the amenities available in our apartments → Business Travellers Discover services tailored for business travellers → Couples Explore apartment options ideal for couples → Families Find family-friendly accommodation details → Largest Apartment Identify the largest apartment available → Solo Travel Find suitable apartments for solo travellers →
Booking Find information on how to make and manage your bookings →
Check-In Find information on check-in procedures and requirements →
Check-Out Learn about check-out policies and options available →
Contact Get assistance for any unanswered questions →
Location Get information about our location and accessibility →
Payment Understand payment processes and issues →
Pricing Learn about pricing, discounts, and payment methods →
Privacy Review our privacy practices and data collection →
Security Learn about security measures and access at properties →
Terms Understand the terms and conditions related to your stay →
News and updates Product news, releases and changes. →
Announcements Company updates and announcements. →

©2026 Naboya House. All right reserved.

Terms of usPrivacy Environmental Policy