Yes, you can make a last-minute booking by phone. Call +234 815 757 7615 with your travel dates, guest count, and preferred apartment. We will confirm what is available and explain the payment and check-in steps…

If we are unable to honor a confirmed reservation, we will contact you to explain the available remedies based on the circumstances and your payment status. Please keep your contact information current so we can reach…

We expect the booking summary and reservation conditions to clearly display the amount due along with any applicable charges. Please note that separate items such as a refundable damage/security deposit, late…

The public apartment list does not provide a universal tax-inclusion statement for every rate. Please review the final booking summary for any applicable taxes, fees, or additional charges before completing your…

When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

We may share the information necessary to provide our services with relevant third parties, such as payment processors, travel agencies, or operational service providers. We expect these service providers to comply with…

We collect personal information to confirm and manage bookings, process payments, communicate check-in and reservation information, support safety and security, improve our services and website, and comply with legal…

For bookings and guest services, we may collect the following personal information: Names Contact details Identification information Date of birth Reservation dates Apartment type Payment references Special requests and…

Yes, money can be deducted from your damage deposit if there is valid damage, breakage, loss, or another charge for which you are responsible. Our Terms state that guests are responsible for any damage to apartments…

The deposit is refundable after checkout, once the apartment has been inspected and there is no damage or other valid charges to deduct. The exact timing of the release or refund can depend on how the deposit was…

No, a security or damage deposit is separate from the accommodation rate. This deposit is held to cover any damage, breakage, or other valid additional charges. It will be returned after checkout, subject to inspection…

Yes, you can switch the website currency. The website currently offers display options in NGN, USD, and EUR. Please note that currency conversion is provided for convenience; the final payment amount and the currency…

Changes to your booking are subject to availability, rate differences, and the conditions of the confirmed reservation. Please contact us as soon as possible with your booking details and the changes you need. We will…

Yes, you can book from the Offers page. This page displays available apartment offers and booking actions. Always review the final dates, apartment details, guest information, price, and any promotional conditions…

If you do not receive your booking confirmation, please follow these steps: Check Your Email First, check your email's spam or junk folder. Additionally, confirm that you used the correct email address during the…

A booking is confirmed only after the deposit or full payment required for that reservation has been received or accepted. All reservations remain subject to availability and our acceptance. A confirmation is sent by…