We do not provide casual walk-in access to the property or shared facilities. If you need a same-day stay, please check availability online or contact us first so that a proper reservation can be confirmed before you…

If we are unable to honor a confirmed reservation, we will contact you to explain the available remedies based on the circumstances and your payment status. Please keep your contact information current so we can reach…

A waiver for a late cancellation fee is not automatic. To request a waiver, please contact us with your booking details and the reason for the late cancellation. We will review your request based on the reservation…

If you need to cancel your reservation due to an emergency, please contact us as soon as possible and explain your situation. The standard cancellation rules will still apply unless we agree otherwise. However, early…

An on-premises ATM or card option is listed among our accepted payment methods, but it must be part of the arrangement for your reservation. Since bookings are generally confirmed after the required deposit or full…

We expect the booking summary and reservation conditions to clearly display the amount due along with any applicable charges. Please note that separate items such as a refundable damage/security deposit, late…

Use the currency and bank transfer instructions we provide for your specific reservation. Do not convert or send funds to a different account based on old information without checking the current booking or payment…

You can email us with your dates and requirements for assistance. However, please note that a reservation is not confirmed until all required booking details and payment or deposit conditions have been completed. We…

Do not share any private access credentials beyond the occupants or persons specifically authorized under the reservation. Guest access must follow property security rules. If a legitimate visitor needs assistance…

To add children to an existing booking, please contact us before your arrival. We will update the guest count and confirm that the apartment remains suitable for your needs. While children are welcome, please note that…

A booking deposit is a portion of the accommodation payment that may be required to confirm your reservation. In contrast, a damage/security deposit is a separate amount held to cover any potential damage, breakage, or…

Some reservations may be confirmed with a deposit, while others require full payment. The amount required is specified at the time of reservation. Do not assume that a partial payment is sufficient unless the booking…

Once a booking is confirmed, the agreed reservation price serves as the basis for that booking. If you later request changes—such as modifications to the dates, apartment type, number of guests, or additional…

Normal use of the serviced apartment and advertised utilities, such as power and Wi-Fi, is included in the accommodation experience unless a specific booking term states otherwise. Guests remain responsible for any…

To ensure that you are paying Naboya House safely, follow these guidelines: Payment Process Use the official booking/payment process or the bank/payment details provided through our verified reservation communication…

You should never send us your account password, card PIN, CVV, or one-time banking/password code. We can identify and support a booking using normal reservation and transaction-reference information without asking you…

When contacting support about a booking, please provide the following information: Your name Your booking email Check-in and check-out dates Apartment name Booking or payment reference (if available) For your security…

If your bank transfer is not showing as confirmed, please follow these steps: Contact Us Reach out to us with the following information: Your booking name Your stay dates The amount transferred The transfer date The…

Our Terms include a force majeure provision for events outside our reasonable control, such as natural disasters, government actions, or other emergencies. If such an event affects your reservation, please contact us so…

We collect personal information to confirm and manage bookings, process payments, communicate check-in and reservation information, support safety and security, improve our services and website, and comply with legal…